Privacy Policy

Last updated: 1 May 2026

1. Who we are

Vexio j. s. a. (trading as Onyx Peptides) is the data controller for personal data collected through onyxpeptides.com. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR).

2. Data we collect

• Account & order data: name, email address, shipping address, billing address, phone number, order history
• Payment data: processed securely by our payment providers (Stripe, PayPal, Klarna). We do not store card numbers.
• Usage data: IP address, browser type, pages visited, referring URL, collected via cookies and analytics tools
• Communication data: any messages you send us via email or contact forms

3. Why we collect it

• To process and fulfil your orders
• To communicate about your order status and shipping
• To provide customer support
• To improve our website and services
• To send marketing emails (only with your consent)
• To comply with legal and tax obligations

4. Legal basis (GDPR)

We process your data based on: contract performance (fulfilling orders), legitimate interest (improving our services, fraud prevention), consent (marketing emails, non-essential cookies), and legal obligation (tax records, regulatory compliance).

5. Data sharing

We share personal data only with:

• Shipping carriers (DHL, PostNL) — to deliver your order
• Payment processors (Stripe, PayPal, Klarna) — to process payments
• Analytics providers (Google Analytics) — anonymised usage data
• Email service providers — to send order confirmations and marketing (with consent)

We do not sell your personal data to third parties.

6. Data retention

We retain order data for 7 years to comply with tax and accounting regulations. Account data is kept until you request deletion. Marketing consent can be withdrawn at any time.

7. Your rights

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at hello@onyxpeptides.com.

8. Cookies

We use cookies to operate the website, remember your preferences, and understand how visitors use our site. See our Cookie Policy for full details.

9. Security

We use SSL encryption, secure payment gateways, and access controls to protect your data. While no system is 100% secure, we take reasonable measures to safeguard your information.

10. Contact

For privacy-related questions:
Vexio j. s. a. (trading as Onyx Peptides)
Horná 3829/87, 974 01 Banská Bystrica, Slovakia
Email: hello@onyxpeptides.com